Frequently asked questions
Common questions about licensed theme distribution.
Use these public FAQs to reduce repeated support requests from merchants.
Can a merchant use a premium theme before validation?
No. Merchant distribution mode ships without premium theme files and remains locked until iTheme validates the license.
Can one key unlock multiple domains?
No. Licenses are generated for the intended merchant domain and product. Multi-site licensing should be issued intentionally by the system admin.
What happens if a package token expires?
The merchant can validate again to receive a fresh short-lived package token.
Which email provider sends license keys?
iTheme uses the system Ozibus helper for authority emails. Merchant Ozibus settings are separate and only used by merchant-scoped installs.