Merchant documentation
Merchant setup guide for licensed iTheme installs.
This public documentation is intentionally merchant-scoped. It explains how a merchant validates their CMS install, downloads the assigned licensed theme and configures merchant-side settings without exposing internal platform operations.
Before you start
- Confirm your merchant website domain is the same domain submitted for licensing.
- Keep the license key email from iTheme ready.
- Use the validation URL supplied by iTheme.
- Make sure your CMS admin account can access the License Manager screen.
Validate the merchant install
- Open the locked License Manager screen.
- Enter your iTheme license key.
- Paste the iTheme validation URL.
- Select Validate License and wait for the confirmation message.
Install the licensed theme
- After validation, the CMS receives a short-lived secure download token.
- The assigned theme package downloads from iTheme automatically.
- The theme is installed only if the package passes safety checks.
- Return to Admin → Themes to activate or review the installed theme.
Merchant email setup
- Merchant email delivery is separate from iTheme system email.
- Only enable Ozibus if your merchant business has its own Ozibus credentials.
- Enter your merchant Ozibus Merchant ID and API key.
- Send a test email before using production notifications.
Common validation issues
- Domain mismatch: the current website domain must match the licensed merchant domain.
- Expired token: validate again to receive a fresh package token.
- Theme install failed: confirm PHP cURL, OpenSSL and writable theme/storage folders.
- Wrong product: contact iTheme support if the product ID does not match your install.
Merchant security notes
- Do not share your license key publicly.
- Do not paste the key into support chats unless requested through an official iTheme support channel.
- Keep your CMS admin password secure.
- Contact iTheme if your domain or business ownership changes.